Deposits not showing

[achilles]

Hi I have set up my site and everything seems to work except the "Deposit function". My clients are able to purchase funds into my online store at Liberty Reserve but when they return back to my site they cannot see the deposit which they just made.

The weird thing is that I have received the payment to my Liberty Reserve account but the deposit does not show in my Admin error nor does it show up for the client. So it looks like they haven't even invested anything which makes it very difficult for me to trace many of these.

I would've thought that after the client has successfully made the deposit through my site to my online LR store, the deposit amount would automatically show up in their investment plan.

and yes, I have ensured that the "Mark all deposits as pending" under "General Settings" has been disabled. So I am unsure why this issue is occuring.

Any help to rectify this would be greatly appreciated.

Thanks

[nick0016]

Same problem here, still trying to resolve it.

[cvt_trader]

 having the same problem too

[Anita]

This is an issue I have been working on with Mike.  Unfortunately, Mike is so busy with customizations and special projects that he does not have time to completely fix the issue.  I recommend letting your clients know what is going on and to have them send you an email if they are experiencing this issue; then go into the software and give that client a bonus of whatever amount they deposited.  To make this easier on you, tell your clients that if they experience this problem, to email you their amount, batch number, account number, and date of sending.  This will make it easier for you to find them.  I am sorry we do not have a better solution at the moment; however, I will let you know as soon as we do

Thanks